A plumbing emergency in Concord is water, sewage or gas escaping that you can't stop, or a problem that will cause more damage if it waits until morning. The first call isn't always a plumber: it depends on whether the problem is on the utility's side, your side of the meter, or a gas line. This page lists the Concord contacts, the problems most likely in local homes, and what after-hours help typically costs.
Who to call first in Concord
- City of Concord water and sewer emergencies and outages: Customer Care at 704-920-5555, 24/7.
- Smell of gas: leave the house first, then call Piedmont Natural Gas at 800-752-7504 or 911 from outside. Don't use switches or try to find the leak.
- A leak inside the house or between the meter and the house: a plumber.
Emergencies most likely in Concord homes
What emergencies are common in older Concord homes?
About 15% of Concord homes were built before 1960. Cracked cast iron drains, corroded galvanized supply lines and root-filled clay laterals cause most urgent calls there.
What if the water line between the meter and house breaks?
That line is the owner's. Close the main shutoff, or ask the city to shut off at the meter, and call a plumber. Replacing it needs a Cabarrus County permit.
The first ten minutes of a Concord plumbing emergency
Step-by-step guides: what to do when a pipe bursts and how to find your main water shutoff.
- Close the main water shutoff, or the fixture's own valve if the leak is at one fixture.
- For a leaking water heater, also turn off its breaker or set the gas valve to off or pilot.
- Open a low faucet to drain pressure, move valuables, and photograph the damage for insurance.
- If sewage is backing up, stop using all fixtures.
What emergency plumbing costs in Concord
After-hours work costs more than a scheduled visit. National cost guides put emergency plumber labor at about $125 an hour on average, with trip or service fees commonly $100 to $350 and night, weekend or holiday rates often 1.5 to 3 times normal. These are national estimates, not quotes. Ask for the trip fee, the rate at this hour and the price before work starts, and ask whether the plumber will stop the damage now and quote the permanent repair separately.
How an emergency call works in Concord
SteadWell is a free referral service, not a plumbing company. We connect you with an independent, licensed plumber who takes emergency calls in Concord; the plumber sets the price and arrival time. For non-urgent work, see plumbers in Concord.
- Confirm the North Carolina license with the State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors.
