Frequently asked questions

A licensed local plumber who serves your ZIP calls or texts you back to confirm the problem, your address and a time window. For emergencies, call instead of using the form — it's faster.

It depends on the job. Diagnostic visits are typically charged; replacement estimates often aren't. The plumber will tell you on the phone before anyone is scheduled.

Yes. Plumbing work is performed under a North Carolina plumbing contractor license, and South Carolina work under South Carolina licensing. Ask for the license number when you call — you can verify it with the state licensing board.

No. The towns on our locations pages are service areas: places where licensed local plumbers take SteadWell requests. They are not branch offices, and we don't list addresses we don't have.

For some simple jobs the plumber can give a range. Most plumbing prices depend on what's behind the wall, so a diagnosis beats a guess. Each service page lists what affects the cost.

Calls are answered 24/7 across the United States and routed to a local provider that serves your ZIP code. Our most detailed local coverage is here: SteadWell Plumbing serves the Charlotte, NC metro: Charlotte and Mecklenburg County, the Lake Norman towns, Union, Cabarrus and Gaston counties, including smaller towns such as Stallings, Mount Holly, Cramerton and Denver, plus Fort Mill, Tega Cay, Rock Hill, Lake Wylie and Clover in York County, SC. The locations page lists every town.

Drain cleaning and hydro jetting, sewer camera inspection and sewer line repair, water heater repair and replacement including tankless, leak and slab leak detection, pipe repair and repiping, water line and pressure problems, toilets, faucets, disposals, shower valves, sump pumps, backflow testing, water filtration, inspections and remodel plumbing.

Shut off the water to the leaking fixture or the whole house, switch off power to any wet area, move valuables, and stop using drains if one is backing up. Take photos for insurance before cleaning up.

Clear the area under the sink or around the fixture, make sure the plumber can reach the water heater, main shutoff and any outdoor cleanout, and note when the problem started and what makes it worse.

Yes — owner-occupied homes and residential rentals. For rentals, plumbers can coordinate access with tenants and send written findings to the owner or property manager.