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Charlotte metro · NC & SC

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SteadWell Plumbing
Tank water heater and utility piping in an unfinished basement

Gas water heater repair

A gas water heater that won't stay lit usually has a worn thermocouple or flame sensor, the part that tells the gas valve the pilot is lit. Other common repairs are a dirty burner or pilot assembly, a failed gas control valve, and venting problems.

Gas heaters heat water with a burner under the tank and vent combustion gases out through a flue. Most repairs involve the parts that light and monitor that flame.

Any gas smell changes the order of operations: leave the house and call the gas utility from outside before anyone works on the heater.

Signs you need gas water heater repair

  • Pilot goes out or won't stay lit
  • No hot water
  • Yellow or uneven burner flame
  • Soot around the burner or flue
  • Gas smell (leave and call the gas utility)

How gas water heater repair is done

  1. 1

    Check gas and safety

    Confirm gas supply, venting and no leaks.

  2. 2

    Diagnose ignition

    Test the thermocouple or flame sensor, igniter and gas valve.

  3. 3

    Repair and verify

    Replace the failed part, clean the burner if needed and check the flame and draft.

What affects the cost of gas water heater repair

  • Thermocouple vs. gas control valve
  • Venting corrections
  • Tank age and condition

Ask for the trip fee and the total price before work starts.

Gas water heater repair: what you can do yourself

Safe to try

  • • Relight the pilot following the label instructions

Stop and call if

  • • You smell gas
  • • The pilot won't stay lit after relighting
  • • There's soot or scorching around the burner

Need gas water heater repair? Call now

SteadWell is a free referral service, not a plumbing company. Calling (833) 753-0180 connects you with an independent, licensed plumber who serves your ZIP code; the plumber quotes and performs the work. Calls may be recorded.

Gas water heater repair: common questions

Why does my gas water heater pilot keep going out?

Most often a worn thermocouple or flame sensor. Drafts, a dirty pilot assembly and venting problems are other causes.

How much does thermocouple replacement cost?

Cost guides list it at roughly $150 to $300 nationally, parts and labor. National estimates, not quotes.

Is a gas control valve worth replacing on an old heater?

On a heater near or past 10 years old, the cost of a valve often makes replacement the better value.

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